Bitdefender GravityZone TrustRadius reviews

Bitdefender GravityZone in a small insurance agency

Bitdefender is set out across our entire organization across all Windows PCs. It runs standard anti-virus, as well as anti-malware and network protection. It is one layer of security in our entire security/protection strategy. I use the GravityZone side to manage Bitdefender, which is simple to configure but offers complexity where it needs it. Having this cloud hosted means I don't require hardware onsite to run a server. Pros: Low CPU and memory use.; Cloud-based hosting doesn't require hardware onsite.; Has kept us "clean" for the past several years. Cons: Notifications of events can come in slowly.; Reporting detail is lacking in some areas.; Bitdefender occasionally releases new features but doesn't explain what they do well.

Bitdefender GravityZone is a breath of fresh air in an otherwise murky antivirus market.

Bitdefender GravityZone is being used by our whole organization. It is an amazing product! The main business problem it addresses is our security! It protects all our Windows workstations, Windows servers, and Macs. It has a very small footprint and barely uses any system resources, yet runs very efficiently. Very little user interaction is required to keep our systems safe. Pros: Network attack defense; Ransomware prevention; Web-based, no hardware needed; Picks up threats early that other providers do not Cons: Support is sometimes hard to get a hold of.; The installer package is very small but needs to download files, can take a while on slower networks.; Support documentation is not written for the average end-user.

Bitdefender GravityZone is best in show when it comes to Antivirus.

We deploy Bitdefender GravityZone to a number of different clients, across multiple different segments. These clients range in size from 10 employees up to 200. We deploy Bitdefender GravityZone to all workstations and servers both [on] Windows and macOS. We have used multiple antivirus software packages in the past and have never found anything that comes close to Bitdefender GravityZone. Pros: Antivirus; Anti-malware; Device firewall; Web protection Cons: Redesign the portal to make it more like the previous portal; Support response is sometimes slow; Large installer package

Bitdefender -- the AV Solution for everyone.

Bitdefender is our primary AV solution for our organization and for all organizations we support through our Managed Service Provider partnership. Bitdefender provides an affordable, platform for all users. Pros: A cost-effective solution, pay for what you need.; Out of the box configuration. More features generally result in more settings to configure. Bitdefender has created standard out of the box policies that meet the needs of our customers.; Easy to install. Installation instructions can be sent directly to the portal and done by the end-user. Cons: It needs a smaller installation package. The install is very large.; Better logging at the endpoint level.

Powerful tool with great features

We switched from Malwarebytes to Bitdefender a few months ago for a litany of reasons. Reason one was cost and ease of use. Malwarebytes is inexpensive, but I had to have multiple licenses to install on each device and manage all of those licenses individually. With Bitdefender it is all in one license and I no longer need to view multiple licenses. The other main reason I switched was to be able to utilize patch management and keep everything updated without having to rely on end users to do so. Pros: Patch Management.; Ease of Use. Cons: Cost.; No training with new purchase.

Great and effective product with many options

We are using Bitdefender GravityZone to provide security and content control to our laptops across our entire organization. It has the ability to centrally manage anti-virus, bitlocker management, patch management, and content accessible by our employees on the internet. It allows us to make sure anti-virus is working across all devices, bitlocker is on and managed across all devises, patches are being properly deployed to all devices, and employee laptops are not being used to access non-work related websites. Pros: Anti-virus; Bitlocker management; Content control; Patch management Cons: Admin console design; Patch management deployment; License purchases

Our review after 5 years of using Bitdefender GravityZone

Our company has used Bitdefender GravityZone for more than 5 years, both for internal use of our organization and departments and in our clients and collaborators. We can centrally manage the security of our devices. Thanks to its flexibility and different configurations, it allows us to cover all needs from remote points to large integrated departments. Pros: Excellent behavior analysis.; Real-time check of the state of all endpoints.; Adaptable scalability and growth. Cons: Brand customization.

Bitdefender GravityZone is a great product. Get it now.

Bitdefender GravityZone is being used throughout our entire company. It is part of our device management software and covers all our needs for antivirus and antimalware. The software works really well for us and keeps everything safer. I have no complaints about this product and in fact would recommend it to others. Pros: Regularly scheduled scans.; Easy to see warning messages.; Easy to install. Cons: We use a virtual file storage software that Bitdefender is constantly trying to "scan". Need to be able to exclude a specific drive from scans permanently.

The Best EDR in the market

Bitdefender GravityZone is the main solution for EDR (Endpoint Detection and Response) in our organization and our clients' organizations aswell. Precise, reliable, providing one of the best heuristic detection engine in the market. The agent is light and the cloud platform is higly customizable, this is one the best choice for a EDR Pros: Heuristic Detection; Constantly updated; The Dashboard is intuitive and easy to use Cons: Whitelisting can be tricky sometimes; A small/medium organization can lose itself in the maze of the licensing; Linux protection can be highly improved

Bitdefender Review.

We use bitdefender as one of our managed antivirus options. It seems to pick up the things we need it to and offers an additional layer of protection in our security stack. We utilize it along with a firewall, phishing training, EDR, MDR, and several other pieces of security software. Pros: Virus Protection.; Global Policies.; Central Management. Cons: GUI navigation.; Better training.; Ease of use.

Powerful Endpoint Protection with Powerful Layered Security and Easy Management

We are managing MSPs with thousands of corporate end customers, and are also using it in house. We give trainings and demos on it and sell support services with it. Pros: Easy to deploy and manage.; Several layers of protection.; Valuable add on packages such as encryption, patch management and EDR. Cons: Mobile Device Management is missing for cloud users.; Reports should be more flexible/self-creat[ing].; Executive summary should be able to be printed.; Tech support response is too slow.

Best AV Program for my business

We are a reseller of Bitdefender. It is being used in our company and by all of our clients. IT allows us to be able to monitor all our clients from one portal. Pros: One portal: able to see in one view if any of my clients have any issues.; Easy to install; Lots of control options for each install. Cons: Easier to understand any license issues with each client.; Too many running services.; Really seems to use a lot of resources when running scans.

GravityZone is the best AV+ product currently on the market.

GravityZone is used throughout my organization. We utilize this product for antivirus on all endpoints and servers. In addition to the AV, GravityZone offers sandboxing of suspicious files, ransomware protection, vulnerability scanning and hardening. Bitdefender continues to perform well in our environment. Pros: Antivirus; Device Control; Firewall Protection; Website Security Cons: Easier vulnerability repairing.; More in depth sandbox enabling all files to be scanned.; Easier access to support.

Managed Service Provider Very Happy with Product

We use it internally and we resell it to our customers. We are an IT Managed Services Provider and most of our customers we have switched over to BitDefender for their antivirus. It provides antivirus protection in a business environment. Pros: Easy to manage multiple customers; Easy to implement; Very good security ratings Cons: Computers sometimes will show they are not communicating when they actually are; Reporting needs to be improved

Works for us!

We are a managed service provider. We use Bitdefender internally and for our clients. Pros: Single pane of glass; Unobtrusive; Easy to deploy Cons: If the downloaded tool fails, it has to download all over. Would be nice if it caches the install file for later use.; Cannot install if Malware Bytes is installed, but works fine if MBAM is installed after.; Cannot move machines from one company to another without reinstalling.

Bitdefender is a full service security solution for a great price.

We use this to provide antivirus and monitoring to business and residential customers. The main problem that we were having was being able to provide affordable monitoring to residential customers and this software fixed that. Pros: Amazing training; Great support; Easy to navigate Cons: Pricing is hard to see right away.; It has a steep learning curve.; The training doesn't work on Chrome.

MSPs... Add this to your stack!

We use Bitdefender to protect our customers' computers, servers and network. We also use it to protect our own devices. Pros: Protects computers from malware.; Rarely interferes with other programs. Cons: Management console needs a UI redesign.; Can be confusing to understand.

Great Product Overall

We use email protection within our Office365 environment. The product filters out malicious attachments as well as spam. The configuration tool allows for a lot of flexibility with respect to how restrictive or lenient the filtering is. Whitelisting has also helped to ensure that critical emails make it through with no adverse effects. Pros: Email protection; Spam filtering; Whitelisting Cons: Support is slow to respond; Interface is kind of clunky; Quarantined emails can be tricky to find

Bitdefender GravityZone provides world class malware and threat protection in a powerful and easy to use package

I use Bitdefender GravityZone with multiple clients, ranging in size from only a couple of employees up to nearly 100. While Bitdefender works cross-platform (Mac and Windows), in general, it is used primarily on Windows computers across an entire organization. Bitdefender [GravityZone] is an extremely comprehensive security suite, so it handles virtually all security needs from anti-virus to ransomware protection to a software firewall. Pros: Once installed, Bitdefender [GravityZone] runs silently in the background with little to no need for user interaction.; The cloud-based console provides for easy computer management and deployment.; Bitdefender [GravityZone] is extremely flexible, with a policy-based system wherein different profiles can be created (i.e. a policy to deactivate the firewall, a policy to allow for admin control on a machine, etc.) and pushed out to individual computers.; Computers can be grouped into different categories, with different policies automatically deployed to each category.; Bitdefender [GravityZone] is relatively resource-light and runs well even on lower-end computers. Cons: An individual computer or server can be set up as an endpoint relay - wherein workstations can communicate directly with this relay vs. the Bitdefender [GravityZone] cloud. In theory, this would be ideal for offices with a slow internet connection, in practice, however, the relay connection is flaky and buggy.; The initial install process, while easy, can take a while when compared to other antivirus solutions. In general, it takes anywhere from 5 - 10 min to install.; Once installed, no settings can be changed directly on a computer, all changes need to be made via the [Bitdefender] GravityZone web page.; The installer package itself is rather large when compared to competitors. The packages [are] around 600 - 700 MB.; Support can be slow to respond at times.

Good product and features, decently priced.

We use GravityZone as an MSP, it helps us manage multiple clients across many different verticals. We use it both internally and for our clients. It integrates with our PSA/RMM but we use the GravityZone console more often than the PSA/RMM to manage endpoints. Pros: Manage multiple endpoints efficiently.; Alert technicians when a problem is encountered.; Preventing infections and cleaning up machines that are already infected. Cons: Endpoint resources utilization. GravityZone clients seem to have a noticeable impact on system performance.; UI is decent but could use some improvement when it comes to accessing common tasks easily.; Better documentation of recommended practices. For example more information on the best practices for policy configuration depending on how they being deployed; ie MSP, internal, VAR.

Bitdefender GravityZone--renewed again

We are currently using Bitdefender GravityZone for antivirus, patch management, and encryption for our mobile devices. It allows us to have a one-stop shop solution for the various devices we have in our organization. This helps us use a web-based platform for our devices that are spread throughout a large area and across multiple locations. Pros: Antivirus/malware; Encryption management; Web filtering; Patch management Cons: Customer service--they direct you to YouTube links and offer answers that are easy but not a good solution. (e.g., Delete old records instead of figuring out why multiple instances are showing up in the dashboard); Android/iOS devices can't be managed unless on a local network with on-premises solution; More robust web filtering platform

Comprehensive Security that easy to deploy and manage

We use it in our organization and our clients. We use the EDR to protect the desktops and servers. This is part of an overall security strategy to protect companies from external and internal threats. Pros: Protect from Viruses.; Protect from Malware.; Block untrustworthy websites.; Alert when there is an issue. Cons: Better Documentation.; Easier way address software blocking access when initially installed on the desktop without having to uninstall Bitdefender.; Network Printers by default are blocked - we found this out on home systems and it caused a real headache at first.

Easy to use and a great price!

We are using the AntiVirus module to ensure all devices are secure and protected. Our devices are cloud-based and deployed on a global scale. Pros: keeps our devices safe and secure; multiple OS support; easy to update, manage and deploy; works globally Cons: can be difficult to uninstall; some devices seem to skip updates; support team are not very quick in helping

Easy, strong protection

We deploy and use Bitdefender GravityZone at multiple sites and organizations. Bitdefender GravityZone deployment and ease of use is quite simple. Having an EDR and EPP is crucial these days with evolving threats. Pros: Cloud-based console; EDR and EPP packed in one with simple use; Detailed reports with ability to dig down; Multi-tenant console if required; Transparent pricing based on modules Cons: Dashboards leave much to be desired (shows you problem but can’t drill down from dashboard); UI can be somewhat confusing especially under multi-tenant mode

It's pretty cool

It's used by our organization and by all of our customers. It addresses various levels of security. Pros: Response time; Block Rate; Not letting intrusions Cons: Better Web Interface; More user friendly; Better layout

Good product let down by lack of customer service. Not user friendly for small businesses

Product good, administrative setup options inflexible and difficult to administer. Customer service via email takes days to respond, email replies are of little help, and no way to obtain assistance to resolve except by email. Calls to customer service support numbers are answered by call centers [that] can only relay messages to internal support departments. Problem - there is no way to remove a partner without having another partner replace the old partner even if the license was purchased and set up directly and not through a partner. After purchase and setup of BGZ, brought on external IT assistance who added themselves on as a partner to our existing license. When migrating to a new IT support provider, unable to remove the old partner and the new IT provider was not a Bitdefender partner so could not replace the old partner account. After several emails back and forth, BD advised partner could not be removed and offered no solution. The previous partner deleted our account without notification after renewal and account access [was] disabled. Bitdefender advised not possible to regain access to the account and must set up a new account then delete and install new instances on all computers. In addition, the 1-year license just purchased cannot be activated in a new account and a new license must be purchased. As it's not user-friendly and customer service is lacking, do not recommend it for small businesses. Pros: Antivirus and anti-malware protection; Cloud management of devices; Does not noticeably impact computer resources Cons: Email support only, too slow to respond and not particularly helpful. Too much back and forth to resolve issues; Requires tech proficiency and time to deploy and maintain; The renewal process results in losing days from the old license unless perfectly timed to add a new license added on the date the old license expires. results in changing the annual renewal date every year; No way to remove partner and retain access to account

Good for PC, not for Mac

We are a manages dervice provider who used to resell BitDefender as the primary antivirus to our clients at around 300 Endpoints.GravityZone works well for MSPs as there is a single pane of glass and it is easy to manage and setup multiple tenants. Pros: Multi-tenant management; Global policy change; Nested policy management; Single pane of glass Cons: Poor Apple (Mac) support; High resource usage; Challenging reporting model

Bitdefender the Product is Good, but Good Luck Getting Support

It is installed on my endpoints (servers and computers/laptops). We also have an email security add-on for filtering spam, phishers, and virus-ridden emails. It also is used to scan links in emails that could lead to infected websites which otherwise would have made their way onto our network. Pros: Syncs with AD; On top of latest threats; Blocks bad links Cons: Tech Support; Video Tutorials; SLA - Response time; Instruction manuals

Bitdefender GravityZone - the Nightmare for my company

We switched to Bitdefender GravityZone to replace an existing small office security product. Pros: In our experience, completely messed up our systems by deleting/quarantining files without prompt Cons: In our experience, customer support is very slow; In my opinion, far from being user friendly or easy to use; In my opinion, more granular installation/creation of installation package about which actions should be taken if possible threat is detected; In my opinion, not just install their software but go through every single option to make sure everything is set correctly; I think better training; In our experience, restoring files does not work

Think twice, or three times, before deploying to Macs

We are using Bitdefender GravityZone for our organization's anti-virus solution. We use it on our PCs and Macs. It provides protection from malware and phishing attempts. Pros: Works behind the scenes; Notifications are customisable Cons: Can be a resource hog on Macs; Cannot modify Mac notifications